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Refund & Return Policy

Refund

Thanks for purchasing our products at www.petsgool.com operated by Aedans. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 15 calendar days of your purchase. After the 15-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.support@petsgool.com

Return Policy

To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return, please submit a request with your original order number and reason for the return. 

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning an item over Rs2000, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive. 

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